Frequently Asked Questions

Questions about ordering? Review our handy guide below for our most frequently-asked questions.

Training Photos

How often are Training Photos updated?

There is not a set schedule for each Base or Unit. Once we gain access to photograph training activities, we post the images as soon as possible. It can take 2 to 4 weeks (usually sooner!) for photos to be processed and posted to our site once we've captured the images.

We do not guarantee that all soldiers or activities will be photographed. If you want to see more of your trainee, tell them to get in front of our cameras! Our photographers are very visible.

I have purchased Basic or Premium Access. How do I activate my Basic or Premium Access?

You will receive two emails from Support@FtWoodPhotos.com after your successful transaction. One is your Order Confirmation Email with a summary of your order and the other prompts you to set a password for your account that we created using the email address you used to place the order. You can also visit FtWoodPhotos.com/Login and select "Forgot Password" to set your password. When using "Forgot Password", please make sure you are using the email address you've used to place your order. 

We experience a lot of customers who submit orders and an Autofill will submit an email address that they were not expecting or one that they do not have access to any longer. We recommend viewing your Order Confirmation Email after you purchase and carefully look at the order details to make sure you have used your desired email address.

I am having trouble setting up my password. What is the password criteria?

Your password for your Training Photo account must be at least 8 characters, and contain at least one number, capital letter, and special character. 

Example:Abc123-$!

How do I find out my soldier’s Company/Battalion/Regiment name & number?

That information will come from your soldier in training (usually in the form of a phone call or letter home). As the photography company on base, we are not provided with individual information.

We do not catalog units by their nicknames/mottos so the correct company, battalion, infantry regiment, platoon and grad date will be needed to place an order.

If your SIT was transfered or recycled at any time during training, we recommend learning which platoon they were photographed with, using that information when ordering, and visiting our FAQ page prior to ordering. Please include the information regarding the Unit changes in the notes of your order at the cart.

How do I find my soldier’s Unit's Training Photos?

When visiting FtWoodPhotos.com, click "View" on the landing page. You can register for a free account to view low-resolution thumbnails or return to the "SHOP" to purchase Premium or Basic Access to Training Photos.

Training Photos will be organized by the first letter of your soldier’s Company name and the Battalion/Regiment numbers. The current training cycle's subfolders will NOT have a grad date appended to the subfolder name. Previous cycles will have the company name and battalion/regiment numbers followed by the OSUT Grad Date (or final BCT grad date for the cycle if in a BCT-only or Split Training unit).

Example: The current Echo Company 1/81 subfolder would be labeled E181After the February 23, 2023 OSUT GRAD DATE, this subfolder would be labeled E181_20230223.

When can I start seeing Training Photos of my soldier's unit?

It can take 2 to 4 weeks (usually sooner!) for photos to be processed and posted to our site. The current training cycles will NOT have a grad date appended to their subfolder name. Previous cycle's subfolders will have the company letter and number followed by the date they graduated.

Example: The current Echo Company 1/81 subfolder would be labeled E181. After the February 23, 2023 OSUT GRAD DATE, this subfolder would be labeled E181_20230223.

Do you photograph every soldier and BCT training activity? Can you take requests of specific soldiers?

We strive to photograph all soldiers but we do not guarantee that all soldiers or activities will be photographed. We cannot take requests to photograph specific trainees. If you want to see more of your trainee, tell them to get in front of our cameras!

When do you stop photographing the BCT Training Photos?

We stop photographing Training Photos about 2 weeks before OSUT Units complete BCT or 2 weeks before BCT-Only or Split Training Units graduate.

Do you service AIT for Training Photos?

We do not photograph AIT. We only capture Basic Combat Training (BCT) Action Photos.

How long do you archive Training Photos for photo viewing and downloading?

Per our agreement with Fort Wood and the ARMY, we are only able to archive Training Photos for about 6 months.

I found Training Photos of my SIT.  How do I order prints of these images?

We do not create prints of Activity Photos. Once subscribed, you can download images for personal use.

Can I post photos that I download to social media or any other website/platform?

We please ask that you do not upload photos from our site to social media or any other website or platform. Images are for personal use only. This is a stipulation that not only comes from us, but from the base and the ARMY as well.

Contact Us

Mon-Fri 9am-4pm EST

Your feedback and satisfaction are very important to us. Please provide as much information as possible in the form below.

We do not have individual information about your Soldier In Training. Specific questions about your SIT should be directed towards the base where they are stationed.

For orders placed on base, please contact Leonard's at Ft. Wood. Do not contact them regarding orders placed online. You can reach them by emailing ft.wood@leonards.com

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